Privacy Policy

Privacy Policy

Chloe Rose Art Productions LLC
Effective date: October 23, 2026
Website: https://chloerose.art

1. Introduction

Chloe Rose Art Productions LLC (“Chloe Rose Art,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://chloerose.art, purchase products, download digital products, subscribe to our newsletter, or otherwise interact with our business.

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Contact information: Name, email address, billing address, shipping address, and telephone number where provided.

Order information: Products purchased, order history, transaction details, delivery information, and digital product fulfilment records.

Payment information: Payments are processed through Shopify and its supported payment providers. We do not ordinarily receive or store complete payment card numbers.

Technical information: IP address, browser type, device information, website interactions, and cookie or similar technology data collected through our website and its service providers.

Marketing information: Email address, newsletter subscription status, communication preferences, and information about interactions with our marketing communications where available.

We do not intentionally collect more personal information than is reasonably necessary for our business purposes.

3. How We Use Your Information

We may use personal information to:

  • Process payments and complete purchases.

  • Deliver digital downloads and fulfil physical product orders.

  • Send order confirmations and transactional emails.

  • Respond to customer enquiries and provide support.

  • Administer returns, refunds, and order issues.

  • Send newsletters and promotional communications where permitted by law.

  • Operate, maintain, and improve our website and services.

  • Protect against fraud, unauthorised activity, and security threats.

  • Maintain business, accounting, and tax records.

  • Comply with applicable laws and enforce our legal rights.

4. Legal Bases for Processing

Where applicable data protection laws require a legal basis for processing, we rely on one or more of the following:

Contract: To process purchases, deliver products, and provide services you request.

Legitimate interests: To operate and improve our business, maintain security, prevent fraud, and manage customer relationships, provided these interests do not override your rights.

Consent: Where required, including for certain marketing communications and non-essential cookies or tracking technologies.

Legal obligations: To comply with applicable accounting, tax, regulatory, and other legal requirements.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that lawfully took place before consent was withdrawn.

5. Email Communications and Marketing

We use Gmail and Shopify's communication tools to communicate with customers.

Transactional emails may include purchase confirmations, digital download instructions, fulfilment updates, and responses to customer enquiries.

We may also send newsletters, promotional offers, and product announcements where you have subscribed or where otherwise permitted by applicable law.

You can unsubscribe from marketing emails using the unsubscribe link provided in applicable messages or by contacting us at business@artofchloerose.com.

Unsubscribing from marketing emails does not prevent essential communications about existing orders or customer service matters.

We take reasonable steps to protect customer contact information and to prevent unauthorised disclosure.

6. How We Share Personal Information

We may share personal information with service providers when necessary to operate our business, including:

Shopify: Website hosting, checkout, ecommerce functionality, order management, and related services.

Payment providers: Processing payments and preventing fraudulent transactions.

Shipping and fulfilment providers: Delivering physical products.

Email and communication providers: Gmail and Shopify's communication tools for customer correspondence and order fulfilment.

Professional advisers and authorities: Where reasonably necessary to obtain professional advice, comply with the law, respond to valid legal requests, or protect our rights.

We may also disclose information in connection with a business restructuring, merger, or sale, subject to applicable legal requirements.

We do not sell personal information to third parties for money. Certain disclosures involving advertising or analytics technologies may nevertheless be treated as a “sale” or “sharing” under particular privacy laws, where applicable.

7. Shopify and Third-Party Services

Our store is hosted on Shopify. Shopify and its service providers may process personal information to provide ecommerce services, process transactions, support store functionality, and maintain security.

Shopify may also process information under its own privacy practices.

For more information, visit:

https://www.shopify.com/legal/privacy/consumers

We encourage customers to review the privacy policies of third-party services they use.

8. Cookies and Similar Technologies

Our website and its service providers may use cookies and similar technologies to support essential functionality, remember preferences, operate the shopping cart and checkout, and understand website usage.

Shopify or other enabled store features may also use technologies for analytics or advertising purposes.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies. You may manage available cookie preferences through our website's privacy controls and through your browser settings.

Disabling certain cookies may affect website functionality.

9. International Data Transfers

Chloe Rose Art Productions LLC operates from the United States and may serve customers in the United Kingdom, European Economic Area, and other countries.

Personal information may be processed in the United States and other countries where Shopify and our service providers operate.

Where applicable law requires safeguards for international transfers, we will use an appropriate legally recognised transfer mechanism.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including fulfilling orders, maintaining customer service records, meeting tax and accounting requirements, resolving disputes, and complying with legal obligations.

Retention periods depend on the type of information, the purpose for which it is held, and applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to applicable retention obligations.

11. Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

If we become aware of an incident involving personal information, we will assess it and take appropriate action, including providing notifications where required by applicable law.

12. Your Privacy Rights

Depending on your location and the laws that apply, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Request restriction of certain processing activities.

  • Object to certain processing.

  • Withdraw consent where processing is based on consent.

  • Request a portable copy of certain information.

  • Opt out of certain targeted advertising, sale, or sharing of personal information where applicable.

  • Lodge a complaint with a relevant data protection or privacy authority.

These rights are subject to applicable legal exceptions and limitations. We may need to verify your identity before responding to a request.

To exercise your rights, contact business@artofchloerose.com. We will respond within the timeframes required by applicable law.

13. UK and European Customers

Where the UK GDPR or EU GDPR applies, customers may have additional rights concerning their personal information, including rights of access, rectification, erasure, restriction, objection, and data portability.

Customers may also have the right to complain to their relevant data protection authority.

UK customers can find information about the Information Commissioner's Office at https://ico.org.uk/.

Customers in the European Economic Area can contact their relevant national data protection authority.

Where required, we will provide additional information about our legal identity, applicable representative arrangements, and international data transfer safeguards.

14. United States Customers

Depending on your state of residence and whether applicable statutory requirements are met, you may have additional rights under state privacy laws.

These may include rights to access, correct, or delete personal information and to opt out of certain targeted advertising or disclosures of personal information.

Where applicable, we will provide the notices and mechanisms required by law. We will not unlawfully discriminate against customers for exercising their privacy rights.

15. Children's Privacy

Our products may include creative activities intended for children, but our online store and purchasing services are intended for adults.

We do not knowingly collect personal information directly from children under 13 through our website. If we learn that we have collected information from a child in circumstances requiring parental consent, we will take appropriate steps in accordance with applicable law.

A parent or guardian who has concerns about a child's information may contact us using the details below.

16. Third-Party Websites

Our website may contain links to external websites or services. We are not responsible for the privacy practices of independent third parties. Please review their privacy policies before providing them with personal information.

17. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, website, service providers, or legal obligations.

The effective date at the top of this policy indicates when it was last updated. Where required by law, we will provide additional notice of material changes.

18. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact:

Chloe Rose Art Productions LLC
Website: https://chloerose.art
Email: business@artofchloerose.com

We will review privacy enquiries and respond in accordance with applicable law.